Shipping Policy

This shipping and returns policies is designed to keep you informed about the division of responsibility regarding problems during shipping and to ensure your legal rights. If we have not covered anything below, please contact us and we will get back to you as soon as possible.

1.Product Availability

The majority of the products listed on our website are typically in stock and readily available for purchase. However, in instances where a product is temporarily unavailable, we make every effort to provide information regarding the estimated lead time. Additionally, we may suggest alternative items that are currently in stock and similar to your original choice.
If you ever have any doubts or questions about the availability of a specific product, we encourage you to reach out to us. You can contact us through phone, email, or our chat service to inquire about the product's current status.

2.Order Processing

We want you to rest assured that all orders placed on our website are encrypted and kept secure to protect your sensitive information.
Once you place an order, you will receive an email confirmation to acknowledge that we have successfully received your order. Our dedicated team works diligently to process all orders promptly, typically within one business day after they are placed.
If you ever have any questions or concerns regarding your order, please do not hesitate to contact us. You can reach our customer support team toll-free by sending us an email.

3.Standard Shipping

Our shipping costs are determined based on the weight and dimensions of the products you order. For ground shipments, we rely on established and reputable carriers. For freight shipments, we partner with trusted carriers to ensure your products reach you safely and efficiently. Please note that all shipments from our company are insured to provide you with added peace of mind.
To streamline our logistics and ensure the smoothest shipping process, all of our shipments are sent using our company account.
For most standard delivery orders, you can expect your items to arrive within a reasonable timeframe of 7 to 10 business days.
Please make sure to inspect your shipments as soon as they are delivered, regardless of the carrier.
If your delivery arrives on a freight truck, contact the carrier using their provided phone number. It's crucial that you understand that if you sign for your delivery without noting any issues or damages, it legally means you received it in good condition. In such cases, CABATTERYSUPPLIER. INC cannot be held responsible for any damages or missing items. Even leaving a note for the driver is equivalent to signing for the products in good condition.
If you do receive a visibly damaged product and choose to sign for it, please be sure to mention the damage on the paperwork. However, CABATTERYSUPPLIER. INC cannot be held liable for any damages or missing items accepted through signature delivery.